Back-Up Care

How Do I Register and Reserve Care?

While you may register at any time, Bright Horizons encourages you to register early, before you need to use back-up care.  Early enrollment will make using the program in an emergency much easier for you.

Even if you have not pre-registered, you can still call to arrange care, and register at the same time.

To register and schedule care, or for additional information, you can visit the Bright Horizons website or call 877-BH-CARES (242-2737).

If you have not previously established a username and password, you will need the following information to access the website: Username: columbia; Password: backupcare (case sensitive, all lower case).

Care can be scheduled from 30 days to 24 hours in advance.  While Bright Horizons will make every effort to accommodate care reservation requests, they cannot guarantee availability; particularly for requests made less than 24 hours in advance.